California Association of Marriage and Family Therapists (CAMFT) is fully
committed to conducting all activities in strict conformance with the American
Psychological Association's Ethical Principles of Psychologists. CAMFT will
comply with all legal and ethical responsibilities to be non-discriminatory
in promotional activities, program content and in the treatment of program
participants. The monitoring and assessment of compliance with these standards
will be the responsibility of the Conference Director in consultation with
the members of CAMFT’s Board of Directors, the Executive Director, and/or
the Conference Chair.
While CAMFT goes to great lengths to assure fair treatment for all participants
and attempts to anticipate problems, there will be occasional issues which
come to the attention of the conference/workshop staff which will require intervention
and/or action on the part of the staff. This procedural description serves
as a guideline for handling such grievances.
When a participant, files a grievance and expects action on the complaint,
the following actions will be taken.
- The participants will be asked to put their concerns in writing.
- If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Conference Director will then
pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
- If the grievance concerns a workshop offering, its’ content, level of presentation, or the facilities in which the workshop was offered, the Conference Director will mediate and will be the final arbitrator.
If the participant
requests action, the Conference Director will:
a. attempt to move the participant to another workshop or
b. provide a credit for a subsequent year's workshop or
c. provide a partial or full refund of the workshop fee.
Actions 3b and 3c will require a written note, documenting the grievance,
for record keeping purposes. The note
need not be signed by the grieved
- If the grievance concerns CAMFT’s CE program, in a specific regard, the Conference Director will attempt to arbitrate.