Position Title: Membership Outreach Manager

Basic Function: The Membership Outreach Manager is a pivotal position for the California Association of Marriage and Family Therapists' operations and future success. In partnership with the Managing Director of Programs & Events, the Membership Manager will assist with the development of short-term and long-term strategic plans that capitalize on opportunities to target new and existing membership segments, drive revenue, and grow market share.

SPECIFIC RESPONSIBILITIES:

Membership Recruitment and Retention

• Lead the development, execution, and evaluation of comprehensive strategies to drive membershipacquisition, engagement, and retention.
• Survey and continuously enhance the organization's membership value proposition, benchmarking against industry best practices to improve member experience and satisfaction.
• In concert with the Managing Director of Programs and Events, oversees membership budgets and achieve revenue goals through annual membership retention and recruitment campaigns and promotion of Association events.
• Project manage the creation and execution of marketing membership recruitment and retention programs
• Plan and manage outreach efforts with schools, universities, and chapters
• Analyze and segment membership data in CAMFT’s association management system
• Analyze results of recruitment, retention, and re-enrollment efforts
• Review and edit member benefit materials as needed
• Prelicense Committee staff liaison (Meetings, Quarterly e-newsletters, Prelicense Symposium)
• Represent the association at industry tradeshows, conferences, and exhibits
• erform other duties as assigned

INTERNAL RELATIONSHIP:

Report to the Managing Director of Programs & Events. Frequent contact with Executive staff. Possible supervisory responsibilities.

MINIMUM QUALIFICATIONS:

• Proven track record of success in growing and engaging a membership base
• Minimum 5 years relevant experience preferably working in a trade association or membership environment
• Ability to analyze data sets in Excel and summarize findings
• Excellent understanding of online campaigns and funnels
• Marriage and Family Therapists and Certified Association Executives encouraged to apply

Skills and Abilities

• Strategic thinker with the ability to prioritize tasks based on member needs and organizational goals
• Excellent interpersonal skills; comfortable interacting with people of all backgrounds and personality types
• Flexible and adaptable with willingness and ability to manage multiple projects at once
• Actively seeks opportunities and proposes solutions
• Proactive self-starter who takes initiative
• Strong computer skills with both desire and ability to learn new technologies
• Project management skills with a high level of quality, accuracy, attention to detail, and professionalism under time constraints within established deadlines
• Knowledge and competence with database management
• Experience in account measurement reporting and forecasting
• Ability and willingness to travel
• Reliable transportation, valid driver’s license, proof of insurance required
• Physical ability to lift 20 pounds, sit/walk/stand for long periods of time

Reports to: Managing Director of Programs & Events

Salary Range: $82,854 - $93,564 (Exempt)

Location: Remote-hybrid with in-person meetings based at San Diego HQ

Benefits: Health, Vision, and Dental Benefits; 401K provided

This position is classified as exempt.

CAMFT is an equal opportunity employer. We strongly encourage and welcome applications from all qualified persons regardless of their race, sex, gender identity and expression, disability, religion/belief, sexual orientation, or age.

Please submit Cover Letter, Resume and Salary requirements to: Eileen Schuster (eschuster@camft.org), Subject line: Membership and Outreach Manager

POSITION TITLE: Education Specialist

BASIC FUNCTION: Independently plan and manage all operational aspects of in-person and online educational programs including on-demand learning library, webinars, venue selection, registration, vendor/speaker negotiation and contracts, supplies, printed materials, on-site logistics, exhibitors/sponsors, staffing, travel, and lodging.

RESPONSIBILITES:

Webinars and On-Demand Learning Programs

• Create and manage budget for webinar and on-demand learning programs
• Create, plan, and project manage online education programs to meet revenue goals
• Manage on-demand learning library
• Manage continuing education provider status with professional licensing groups
• Work with staff to implement marketing programs to drive education sales
• Work with staff and committee volunteers to identify educational topics and speakers for future events with high ROI plan
• Analyze data analytics to identify high/low performing online products and make recommendations to increase sale opportunities

In-Person Events

• Create, plan, and project manage in-person programs to meet revenue goals
• Identify and solicit sponsorship and exhibitor opportunities for programs and events
• Research, evaluate, select, and book venues appropriate for meeting/event
• Define and manage budgetary goals for the education and event programs
• Create RFP, review proposals, negotiate and contract vendors/speakers
• Develop and execute event production and content timelines; communicate these clearly with staff
• Order and manage event supplies (giveaways/awards, food and beverage orders, entertainment, décor, and audio/visual needs)
• Coordinate room layout and set-up, equipment requirements, agendas, handouts, materials and other supplies with presenters.
• Manage the development of event communications, agenda, promotional materials, online registration, on-site guides, signage, webpage
• Manage event logistics (shipping, labor, food and beverage, ordering of show services, staffing, room blocks, securing booth space, and packing)
• Manage on-site staff at educational events
• Prepare assessment reports and satisfaction surveys
• Staff Annual Conference Committee meetings
• Perform other duties as assigned

Experience:

• 3-5 years of experience education management and event planning
• Review and negotiate speaker and venue contracts
• Experience securing venues and speakers
• Soliciting and managing exhibitors and sponsors
• Creating and managing department budgets

Requirements:

• Advanced knowledge of event planning for large organizations
• Able to analyze, review, and negotiate contracts
• Strong project management experience required
• Ability to communicate effectively in verbal and written form
• Intermediate to advance proficiency in Zoom and Microsoft Office
• Travel to events and meetings
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds; and stand, walk, sit for long periods of time
• MFTs encouraged to apply

Salary Range: $77-90k

Location: Remote-hybrid with in-person meetings based at San Diego headquarter

Benefits: Health, Vision, and Dental Benefits; 401K provided

This position is classified as exempt.

CAMFT is an equal opportunity employer. We strongly encourage and welcome applications from all qualified persons regardless of their race, sex, gender identity and expression, disability, religion/belief, sexual orientation, or age. Please submit Cover Letter, Resume and Salary requirements to: Eileen Schuster (eschuster@camft.org), Subject line: Education Specialist.